F. A. Q.

When it comes to planning an unforgettable wedding or event, we have you covered. At HYRE EVENTS, we’ve styled celebrations and provided beautiful blooms for hundreds of couples and events. With so many details to take care of when planning your wedding, it’s reassuring to know you’re in expert hands.

Here are our most commonly asked questions. If there’s something you want answered that’s not here, just get in touch and we’ll reply within 48 hours.

What areas do you service?

All of NSW. We will travel anywhere our clients need us to.

How do I obtain a quote?

Have a look through our website, design your bespoke package via our website tool or send us an email and we will put together a quote for you. We will give you a call to chat through the details within 48 hours.

How long is a quote valid for?

Your quote is valid for 14 days, however please note that your booking is not confirmed until we have received a 50% deposit.

Do you have a minimum hire/spend?

Yes, we have a minimum furniture hire spend of $1,000. Delivery, Set up Styling and Collection fees are quoted separately. If your booking is a DIY service (meaning you pickup and drop-off to our warehouse) a minimum spend of $500 is required.

How do I secure my booking?

We require a 50% deposit to secure those items for your date.

Is my deposit refundable?

Booking deposits are not refundable. A deposit is required as security for your booking. By paying your booking deposit, you are securing the items you have requested for that date and we make those items unavailable to other clients once your deposit is received.

When is full payment expected?

Your full payment is required to be paid 30 days prior to your event. If your event is booked within the 30 day payment requirement, full payment is expected.

Am I able to add items to my booking along the way?

Yes, of course. We will continue to work with you to design a package that suits your every need. Please note that we cannot guarantee that the items you want are available however we will do our very best.

What methods of payment do you accept?

Bank Transfer and Credit Card via PayPal (Surcharge Applies).

What happens if it rains on the day of my event?

Unfortunately we do not offer a refund in the event of inclement weather. If your event is outdoors we recommend that you have a backup plan and we will happily deliver and set up there.

Do you also offer Floral Styling?

Yes we do – we have a team of talented florists.

Do you also organise cakes and desserts?

Yes, we do. Why not let us take care of everything.

How do you calculate your delivery costs?

Every job is different – we take all of the following into account when calculating delivery costs for our furniture : Amount of Furniture, Loading Time from our Warehouse, Travel time to your venue, Unloading at location, Set up of Furniture and Travel time back to our warehouse.

Is the furniture suitable for outdoor use?

Yes, for the period of the event only. Our furniture items are not waterproof and under no circumstance can anything be left outdoors in the rain.

Do you require a Security Bond?

Yes. Every booking requires a minimum security bond of $250. Bond payment may increase and is assessed based on the individual order.

What is your cancellation policy?

Sometimes, things happen and events are cancelled. If you provide more than 30 days notice you will be eligible for a refund, less the 50% booking deposit. If you cancel your booking with less than 30 days notice then no refund would apply.

What happens if any of the furniture is damaged or misplaced?

If an item is unreturned, broken or damaged beyond repair, payment of full replacement value is required. Your bond will be refunded once payment is cleared or alternatively your bond can be used towards your payment. If an item is returned damaged but is repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days.